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Customer Reviews.

service

3

ItÂ’s all very well doing posh videos which are text and emailed to customers, but when my car had an mot they found I needed break pads, but no one phoned me until my car had been removed from service so they had no time to fix it that day

09 January 2019

service

5

Very pleased. Everything was completed to a high standard and we were kept informed and updated.

08 January 2019

service

5

No problems at a

04 January 2019

service

5

The service was excellent and my needs and circumstances were taken into consideration

03 January 2019

service

4

Always room for that little bit extra!

27 December 2018

service

5

As above

27 December 2018

service

5

Always friendly, helpful and knowledgeable

21 December 2018

service

5

Work completed . I was kept informed

17 December 2018

service

4

It would have been better if Mini had its own reception area like before

17 December 2018

service

5

Very good pre sale communication. Excellent delivery service and thorough explanation of all the workings of the mini

17 December 2018

service

3

long wait for attention after seen by reception both when delivering and collecting the car

09 December 2018

service

5

All worked as arranged

07 December 2018

service

5

Thorough and friendly

04 December 2018

service

5

Everything went smoothly & without any problems

04 December 2018

service

5

As above, everything was dealt with proffessionally

04 December 2018

service

5

you always do a great job

28 November 2018

service

5

Work was done on time and I love the video idea as it shows me exactly what my car is like and if any work needs done I can see for myself

27 November 2018

service

4

All went well

27 November 2018

service

5

Completely satisfied especially with it coming back cleaned and washed

26 November 2018

service

5

Everything happened just as they explained it would.

22 November 2018

service

5

Again staff were brilliant

16 November 2018

service

4

Only fairly as the service wasn't done. I'm sure if the service wasn't free it would have been done but it wasn't as I was told it hadn't done enough mileage despite it now being 3 years old.

16 November 2018

service

5

Felt very comfortable with everyone at the garage.

09 November 2018

service

5

Good service. Professional. Knowledgeable.

06 November 2018

service

4

Usual high standard of service & customer care.

05 November 2018

service

2

You did not cover the service cost through TLC as I was led to believe from your sales team that you would for 5 years

03 November 2018

service

5

Excellent. The video was useful and clearly explained.

30 October 2018

service

2

Mini service used to be in the warm friendly atmosphere of the mini showroom. Merging it in to the cold sparse corporate BMW showroom isn't the same experience at all. The reception greeting was fine, but not like dealing immediately with service

29 October 2018

service

5

Simple, no messing approach to customer service and you are treated like an individual and with empathy

18 October 2018

service

4

Service and MOT work was completed efficiently, and it cost less than I expected too